Best transcription services -The Best transcription services in 2021

 

The best transcription services make it simple and easy to transcribe audio and video content into text format.

While there are many apps for basic speech-to-text, they may not work too well with volume or be able to cope with some of the more technical areas of work, such as the legal and medical sectors.

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In effect, transcription services replace dictation services and at their most basic level  offer a third-party platform that often uses artificial intelligence for voice recognition. However, many professional transcription services also include a manual review process to ensure accuracy and a high success rate with the transcription. 

The overall aim is to provide a hands-free service that can deal with one-to-one dictation as well as natural conversations, such as from business meetings, in order to produce searchable documentation that can help boost productivity and otherwise help with customer engagement.

There are a lot more transcription services available online, but while you may be tempted to shop around on price, it's also important to take account of error rates. There's little point paying a fee for a transcription service that is so riddled with errors that you need to fork out more for it to be completely rewritten.

Ultimately, choosing a transcription service comes down to cost, whether it is a human or computer doing the transcribing, and the other integrated services. With the basics laid out, here are the best transcription services currently available.

We've also featured the best text-to-speech software, and the best translation software


1. Scribie

 Scribie

Highly accurate transcribing with a choice of plans


 
 Scribie offers both manual and automated transcription services. The manual transcription service offers 99% accuracy and a 36 hour turnaround time, as well as speaker trackingThese prices are for clean files of American speakers, with an additional charge for speakers with an accent, a noisy background, or a poor audio quality file. The user simply uploads their file, chooses their plan, pays the fee, and the text in a Word file is returned within the expected time window. They also offer full confidentiality. For transcribing jobs that are less sensitive, and do not require such a high level of accuracy, there is also an automated service that is free. Simply upload the audio file, and a 30 minute turnaround time with an accuracy of between 80-95% for clean audio of American speakers.  

 

2. Rev

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Audio and video transcription services

Rev provides a range of audio and video transcription services, including captions, subtitles, and translations for all types of audio and video files.Straightforward transcriptions can be completed in a few hours and come with a very high accuracy rate of over 99%. Captions and subtitles for videos are also available as a service, and are FCC, ADA, and Section 508. Rev also provide a foreign subtitles service for video, which is an additional feature other services tend not to offer directly.What also makes Rev stand out is that it manages to achieve one of the best balances between transcription speed and error rate. In terms of speed it's relatively fast, rather than blindingly fast, but where it really comes up trumps is in its low error rate.

3. Temi

 Temi

A premium, automated transcription service


Temi offers an automated voice transcription service at an affordable price. The claim their service has been used by ESPN, The Wall Street Journal, and PBS among their 10,000+ customers.  Via their “advanced speech recognition software,” they can transcribe voice to text via an uploaded audio or video file in a quick 5 minutes. The accuracy claimed is 90-95% with clear speakers with minimal accents, and minimal background noise, which are pretty much ideal recordings. Text files can be downloaded as MS Word or PDFs. There are no minimums, subscriptions or additional monthly fees making this ideal for users with less regular transcription requirements. (Image credit: TranscribeMe)

4. TranscribeMe

A budget but accurate transcription service


TranscribeMe follows the trend here in trying to balance speed of transcription with a low error rate and competitive pricing. While it's not as fast as Rev at transcribing, and while it can also have a slightly higher error rate, it costs significantly less.So if cost is a key consideration in your budgeting, then TranscribeMe could be one of the better options, without sacrificing quality.(Image credit: Transcription Panda)

5. Transcription Panda

Transcription services for non-urgent needs


Transcription Panda positions itself very similarly to TranscribeMe, in that pricing starts at the same rate for a rough draft has a similar error rate, but enjoys a slightly faster transcription speed in our testing. However, turnaround time varies according to price paid, with the cheaper rate offering a 5 day turnaround, and higher costs for a final draft transcription, which is made available within 24 hours.So like a number of other transcription services it's worth looking at which is the more important, price or turnaround time, and so long as you're happy to wait for up to five days then Transcription Panda is an option worth considering.(Image credit: GoTranscript)

6. GoTranscript

 GoTranscript

British transcription with fast turnaround

GoTranscript is a British company that offers competitive pricing, while aiming to provide the accuracy that business customers need. One of the bigger advantages of choosing GoTranscript is that it can cater for the more complex projects you may need to handle, not least technical, scientific, or other STEM academic projects where word accuracy can really suffer if the service isn't already set up to handle it.Additionally, the turnaround time for GoTranscript is at the higher end of the service spectrum, with its fastest service offering a return within 6-12 hours, which is faster than a lot of other companies. The one caveat is that unless your based in Britain the faster turnaround may be muted by the time-difference, meaning that projects come in after hours anyway.(Image credit: GMR Transcription)

7. GMR Transcription

Variety of transcription services


GMR Transcription offers a range of difference transcription services. As well as the traditional service that includes automation and human review, they also offer video transcription as well as Spanish transcriptions. Another interesting service is text-to-text transcription for converting paper documents into electronic ones.

However, pricing tends to be at the higher end of the service spectrum while turnaround can be at the low end. So for basic transcription at the discount company rate expect the process to take weeks rather than days, though a faster same-day service is available.

Also note that rates will increase according to the quality of audio sample, as well as the number of speakers involved.

 

 

Many of us have had to transcribe a recording at one point or another. Maybe you wanted a quote from an important interview. Perhaps you make personal voice memos and then write them down later. Or you may just want to generate searchable text from a long speech. In any case, the process is tedious and takes a significant amount of time. That's where transcription services can be of assistance. The process is simple; just upload a file, select your options, and add a payment method. Wait a bit, and the best of them generate very usable transcripts without the headache.

Before choosing a transcription service, you should consider two points that will help you find the right service for your needs. First, you need to assess the complexity of your file, since that determines whether you can use an automatic or human-powered service. Accuracy is the most important concern of all, and choosing the wrong type of service at the outset might leave you with a significant amount of editing. Second is cost. Although most transcriptions services charge on a per-minute basis, prices vary, and some services offer bulk plans at better values. Before you commit to any service, make sure to read the rest of our guide and click through the blurbs below to read the full reviews.

Types of Transcription

The cheapest (and probably most accurate) way to transcribe an audio or video file is to do it yourself. In other words, listen to the audio file and type or dictate what you hear. You can transcribe audio on your own with any number of programs, but it's often cumbersome to synchronize media playback to your typing speed. The biggest disadvantage of this method is the time and effort it requires. Between laboring over every word, setting up the correct formatting, and reviewing the finished product, it's enough to steer most people toward a transcription services are the next step up from the do-it-yourself approach. For this method, you upload files to a program that processes the audio quickly using automatic speech recognition (ASR), and it spits out a transcript. Services that offer this voice recognition method sometimes include extras that may not typically be free, such as time stamping and basic speaker identification. The downside of automatic services is that they are far less accurate than other methods.

Automated transcription services often include access to document editing software which allows you to clean up the text. If you see an error in the document, click on the time-stamped section to listen to the words, and transcribe that portion on your own.

Otter, Scribie Temi, TranscribeMe, and Trint, all offer automated transcription services. Scribie and TranscribeMe also offer human-powered services.

With higher-tier transcription services, a trained transcriptionist (often more than one) completes the work on your file. These services are highly accurate, but they're also pricier and typically require a longer turnaround time. Using human-powered transcription also introduces some privacy concerns, but all the services we reviewed operate under strict NDA policies and let you remove your files from their servers at any time.

Cost and Turnaround Time

Many transcription services charge on a per-minute basis. For example, a 30-minute transcription at $1 per minute would cost $30. Costs can add up quickly, and some services bill extra for a faster turnaround time, verbatim files (meaning they include all the "ums" and "ahs"), or if the audio is of poor quality. If you find yourself transcribing audio and video files often, a subscription service such as Otter or Trint may be the best value for you.

As you might guess, the amount of time it takes to turn around a file usually depends on its length. Automatic services can typically process a file in a matter of minutes. Human-powered services take quite a bit longer and you may have to pay for faster delivery speeds. Rev is simple in that it promises to return your file (in most cases) in a 12-hour timeframe. GoTranscript's slowest option (five days) are also their cheapest, though you can fast-track that to 6-12 hours for an additional $3.00 per minute. There are intermediary options for the service as well.

Audio Quality and Accuracy

One of the most important things you can do is to ensure an accurate transcription is to capture a high-quality recording of a conversation or interview in the first place. It is vital that your subjects are close to the recording device and speak in loud, clear voices. If there are multiple speakers present for a recording, participants should only speak one at a time to avoid interference. Most services also point out that speakers with heavy accents may also pose some issues, though there's not much you can do to avoid that. Audio editing software such as Audacity can clear up some issues, but it's not a miracle worker. It's also worthwhile to use a dedicated digital voice recorder. In-person recordings also produce better results than recordings of phone calls.

In our testing, the overall accuracy of transcripts varied considerably. We evaluated with two different files: an excerpt from a two-person podcast designed for people learning English and a recording featuring three sports pundits talking about their expectations for the upcoming basketball season.

With the more difficult audio file, the human-powered services did a (mostly) excellent job, whereas most of the automatic services produced nearly unusable results. Automatic services did considerably better on the second (easier) recording, but they still weren't perfect. Keep in mind that your experience may vary, as we cannot control every variable in tests of human-powered transcription services.

Basically, the automatic services are only useful if the recording is on the simple side and you don't need perfectly accurate results. They're fine for personal voice memos and similar applications, but not for a professional setting.

Edit and Revise

As mentioned above, chances are you'll need to correct some parts of your transcript. Most services include a built-in editor for making these changes before you export the final document. Typically, these interfaces combine playback controls with a text editor. The setup is much more convenient than switching between a document and an audio player every couple of minutes. In the case of human-powered transcription services, these web editors are often just modified versions of what the transcriptionists use themselves.

Some editing interfaces include tools for highlighting selected parts of a transcript or editing the start time of the recording. Playback speeds and quick rewind buttons (all controllable via keyboard shortcuts) are also fairly standard. GoTranscript is notably the only service that does not offer an online editor. Your only option is to edit the exported transcript after GoTranscript completes a job.

Mobile Apps and Manual Alternatives

Many of the transcription services we reviewed, including GoTranscript, Otter, and Rev also offer mobile apps in addition to their web dashboards. Most offer both Android apps and iPhone apps. For the most part, these apps function as digital voice recorders, though you can also order transcripts of your recordings directly from your mobile device. The drawback is that you can't import audio files or links the way that you can via their respective web interfaces. Many let you view the completed transcript directly on your device. Otter goes one step further than the others by giving you excellent organizational features and the ability to edit transcripts on the go.

If you want to avoid transcription services entirely—for privacy reasons or to save on costs—there are alternatives. For doing your own manual transcriptions (you listen to the recording and type what you hear), Transcribe is a great option, at only $20 per year. It has great built-in keyboard shortcuts and useful playback modes that reduce the number of times you need to pause and rewind. If you are a Microsoft 365 subscriber, you can use Transcribe for Word, which is available in the web version of Microsoft Word. You can record in real time using Word, or upload audio files to the AI transcription service.

For those who don't want to spend any money, Google Docs may be the best solution. With Google Docs, you can use its voice typing feature to put words down on the page, which is certainly quicker than typing everything out. Another completely free option is oTranscribe, but it operates more similarly to Transcribe, with a similar layout and set of keyboard controls.

Convert Conversations

Any transcription method or service you choose is better than simply letting your recordings go to waste. Yes, transcribing can be a hassle and some services are costly, but the value of accurate and usable transcripts far outweighs these annoyances. At least one of the services in the chart should suit your needs. Make sure to read our full reviews for help picking the right one.

Speech to Text Software

Many of us have had to transcribe a recording of some type at one point or another. Maybe you wanted a quote from an important interview. Perhaps you make personal voice memos and then write them all down later. Or you may just want to generate a searchable text from a long speech. In any case, the process is tedious and can take up a significant amount of your time. That's where transcription services can be of assistance. The process is simple; just upload a file, select your options, and add a payment method. Wait a bit, and the best of them generate very usable transcripts without the headache.

There are a couple of things to consider before choosing a transcription service, however. First, you need to determine the complexity of your file, since that will determine whether you can use an automatic or human-based service. Accuracy is the most important concern of all, and choosing the wrong type of service at the outset might leave you with a significant amount of editing to do. Cost is also an important factor. Although most transcriptions services charge on a per-minute basis, prices vary, and some services offer bulk plans at better values. Before you commit to any service, make sure to read the rest of our guide and click through the blurbs below to read the full reviews, too.

Types of Transcription

The cheapest (and probably most accurate) way to transcribe an audio or video file is to do it yourself. In other words, you listen to the audio file and type or dictate what you hear. You can do this with any number of programs, but it's often cumbersome to synchronize media playback to your typing speed. The biggest disadvantage of this method is the time and effort it requires. Between laboring over every word, setting up the correct formatting, and reviewing the finished product, it's enough to steer most people towards a dedicated service.

Automatic transcription services are the next step up from the manual approach. For this method, you upload files to a program that processes the audio quickly using automatic speech recognition (ASR) and spits back out a transcript. This voice recognition method sometimes includes extras that may not typically be free, such as time stamping and basic speaker identification. The downside of automatic services is that they are far less accurate than other methods. Otter, Trint, Temi, and Scribie all offer automated transcription services—Scribie also offers a human-based service.

With higher-tier transcription services, a trained transcriptionist (often more than one) completes the work on your file. These services are highly accurate, but they're also pricier and typically require a longer turnaround time. This also introduces some privacy concerns, but all the services we've reviewed operate under strict NDA policies and let you remove your files from their servers at any time.

Cost and Turnaround Time

Many transcription services charge on a per-minute basis. For example, a 30-minute transcription at $1 per minute would cost $30. Costs can quickly add up, and some services bill extra fees for a faster turnaround, for verbatim files (including all the "ums" and "ahs"), or if the audio is of poor quality. Trint is unique in that it offers both a per-hour rate and a subscription tier for individuals and teams who need it to process multiple hours of recordings each month. Otter and Scribie's automated transcription tiers are the only free options we've reviewed, though the former will eventually require a monthly subscription.

As you might guess, the amount of time it takes to turn around a file usually depends on its length. Automatic services can typically process a file in a matter of minutes. Human-based services take quite a bit longer and you may have to pay for faster delivery speeds. Rev is simple in that it promises to return your file (in most cases) in a 12-hour timeframe. Scribie's and GoTranscript's slowest options (five days) are also their cheapest, though you can fast-track that to 12 hours for an additional $1.60 per minute in both cases. There are also intermediary options for both services.

Audio Quality and Accuracy

One of the most important things you can do is to ensure an accurate transcription is to capture a high-quality recording of a conversation or interview in the first place. It is vital that your subjects are close by and speak in loud, clear voices. If there are multiple speakers present for a recording, participants should only speak one at a time to avoid interference. Most services also point out that speakers with heavy accents may also pose some issues, though there's not much you can do to avoid that. Audio editing software such as Audacity can clear up some issues, but it's not a miracle-worker. It's also worthwhile to use a dedicated digital voice recorder. In-person recordings also produce better results than recordings of phone calls.


In our testing, the overall accuracy of transcripts varied considerably. We evaluated with two different files: a recording of a conference call with multiple speakers and an in-person interview with just two participants. The human-based services did a (mostly) excellent job with the more difficult file, whereas the automatic ones produced nearly unusable results. The latter did considerably better on the second (easier) recording, but they still weren't perfect. Keep in mind that your experience may vary, as we cannot control every variable in tests of human-based transcription services.

Basically, the automatic services are only useful if your recording is on the simple side and you do not need the utmost accuracy. They are fine for personal voice memos and similar applications, but not for a professional setting.


Edit and Revise

Regardless of the service you choose, chances are that you will need to correct some parts of your transcript. As such, most services include a built-in editor for making these changes before you export the final document. Typically, these interfaces combine playback controls with a text editor. This is much more convenient setup, then say, switching between a document and audio player every couple of minutes. In the case of the human-based transcription services, these web editors are often just modified versions of what the freelance transcriptionists use themselves.

Some include extra tools for highlighting selected parts of a transcript or editing the start time of the recording. Playback speeds and quick rewind buttons (all controllable via keyboard shortcuts) are also fairly standard. GoTranscript is notably the only service that does not offer an online editor; your only option is to edit the exported transcript after it completes a job.

Mobile Apps and Manual Alternatives

GoTranscript, Otter, Rev, Trint, and Temi also offer mobile apps in addition to their web dashboard. All offer both Android apps and iPhone apps. For the most part, these apps function as digital voice recorders, but they do let you order transcripts of the recordings directly from your mobile device. The drawback is that you can't import audio files or links the way that you can via their respective web interfaces. Many let you view the completed transcript directly on your device. Otter goes one step further than the others with excellent organizational features and the ability to edit transcripts on the go.

If you want to avoid the transcription services entirely—for privacy reasons or to save on costs—there are alternatives. For doing your own manual transcriptions (you listen to the recording and type what you hear), Transcribe is a great option, at only $20 per year. It has great built-in keyboard shortcuts and useful playback modes that reduce the number of times you need to pause and rewind.

For those who don't want to spend any money, Google Docs may be the best solution. With Google Docs, you can use its voice typing feature to put words down on the page, which is certainly quicker than typing everything out. Another completely free option is oTranscribe, but it operates more similarly to Transcribe, with a similar layout and set of keyboard controls.

Convert Conversations

Any transcription method or service you choose is better than simply letting your recordings go to waste. Yes, transcribing can be a hassle and some services are costly, but the value of accurate and usable transcripts far outweighs these annoyances. At least one of the services in the chart should suit your needs; make sure to read our full reviews for help picking the right one. Do you use a service not mentioned here? Let us know in the comments and it may make the chart in our next update.

 

 

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